TNS Panel
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How to get support and open a ticket from your panel

Reference Getting started supportticketspremium support

The Free tier is self-service; Premium Support adds tickets, installation and migration help. Tickets from inside the panel are coming soon.

Support is a paid add-on: Premium Support is USD 20 per month and can be added to any plan. The Free tier is self-service, with these articles and the documentation.

What Premium Support covers

  • Support tickets.
  • Installation assistance.
  • Help with migrations and tuning.

Opening a ticket from your panel

Coming soon: the ticket system inside each installed panel. The design is that the operator opens a ticket from their own panel and TNS answers it there. Until it is live, arrange premium support with TNS directly through [email protected].

Before you ask

  1. Look for the exact message in the FAQ of the documentation: most errors are steps you can take yourself.
  2. Check Server, Recommendations and Services for a stopped service or an expired certificate.
  3. Note the node's panel version and what you did just before the problem; both shorten the answer.

Last updated: 2026-10-10